Shipping policy

SHIPPING DETAILS

All International Orders are all shipped directly from Korea.
CLUCIEL offer international shipping to the following countries/regions. Canada, United Kingdom, Switzerland, Sweden, Singapore, Saudi Arabia, Philippines, Norway, New Zealand, Netherlands, Macau, Ireland, Hungary, Hong Kong, Croatia, Bulgaria, Brunei, Belgium, Australia.
Our standard shipping method for international orders is EMS. Customers will automatically receive a tracking number via email once the shipment has been prepared.
International orders are processed on business days (Monday–Friday, KST) and shipped out excluding federal holidays in the respective countries/regions. Free standard shipping typically takes approximately 5-7 days for delivery. If you have any questions or encounter issues with tracking your order after 7 business days, please feel free to contact us at info@clucielskin.com.
It is normal for tracking information to go several days without updates. Once your package arrives at your local post office, tracking may not update until it is out for delivery. Occasionally, shipping labels may become damaged during processing and may not scan properly; however, your package should still be en route. If more than 7 business days have passed since your package was shipped and you still have not seen any updates, please contact us at info@clucielskin.com for assistance. Be sure to include your order number in all communications with our customer service team for quicker processing

SHIPPING COST

For international orders, a flat shipping rate of $15.50 will apply.
Free shipping is available for orders over $60.


DUTIES & TAXES NOT INCLUDED

Upon arrival at the destination, sales tax on imports, customs duties, and handling fees will be assessed by the respective customs office. The recipient will then receive an invoice from our logistics partner, DHL. By placing your order and providing the necessary payment and/or information, you agree to the import regulations governing the respective items. Please note that import regulations differ by country. Furthermore, customs duties, import sales tax, and handling fees charged to the recipient by DHL on behalf of the customs office are non-refundable by cluciel, even if the items are returned.


MODIFYING SHIPPING ADDRESS

If you have placed an order with an incorrect shipping address, please contact our customer service center at info@clucielskin.com as soon as possible. Please note that if your order has already been fulfilled, we will be unable to assist further, and the order will not be eligible for a refund.

*For more information regarding shipping, please refer to our FAQs.